Pay for Calls, Not Idle Hours
Internal staffing requires paying nurses even when phones are quiet. Our pay-per-call model aligns your costs with actual work performed—eliminating idle time waste while maintaining full coverage.
Internal Staffing Minimums
When you build internally, you pay for coverage hours regardless of call volume.
- At least 1 RN per hour when coverage is on
- Quiet hours still cost full wages
- Variable demand means variable efficiency
- Overtime for busy periods adds more cost
PCTS Pay-Per-Call
You pay for calls handled. Period. Quiet periods don't cost you anything extra.
- Pay only for actual triage work performed
- Low-volume periods have low costs
- Surge capacity included—no overtime premiums
- Predictable monthly costs based on volume
What's Included
Our pricing includes everything you'd need to build and run an internal operation— without any of the overhead.
Technology Platform
Phone systems, documentation tools, secure messaging—all included. No platform investment required.
Quality Assurance
Ongoing call monitoring, protocol compliance checks, and continuous improvement.
Management
Scheduling, supervision, performance management—all handled for you.
Training
Initial onboarding, ongoing education, protocol updates—continuous investment in staff competency.
Holiday Coverage
All holidays at standard rates. No premium surcharges or coverage negotiations.
Surge Capacity
Built-in redundancy for demand spikes. Flu season, COVID waves—handled without extra charges.
Internal Models Have Hidden Costs
When comparing costs, remember that salary is just the beginning of what internal staffing actually costs.
When you add it all up, internal operations typically cost 40%+ more than PCTS.
See What Triage Costs When You Don't Staff for Idle Time
Use our Build vs Buy calculator to compare internal staffing costs against an outsourced model built for redundancy and scale.