Built to Integrate Cleanly Into Clinical Operations
Healthcare data requires healthcare-grade security. PCTS maintains full HIPAA compliance with encrypted communications, secure documentation, and complete audit trails.
Security & Compliance
HIPAA Compliance
Full HIPAA compliance with all required safeguards. We maintain BAA agreements and can provide documentation of our compliance posture.
Encrypted Communications
All patient communications and data transfers are encrypted in transit and at rest. No PHI transmitted over unsecured channels.
Complete Audit Trail
Every call documented with timestamps, actions taken, and outcomes. Full audit capability for compliance and quality review.
Documentation That Fits Your Workflow
Good documentation is useless if it doesn't reach your clinical staff. We provide flexible delivery options to integrate cleanly with your existing systems.
- Secure message delivery
Call documentation delivered via secure messaging
- EHR integration available
Direct integration with major EHR platforms
- Morning summary reports
Review overnight activity before your day starts
What's Documented
- Patient demographics and callback number
- Chief complaint and symptoms
- Relevant history and medications
- Triage assessment and disposition
- Patient instructions given
- Escalation actions if any
- Call timestamps and duration
Integration Options
EHR Integration
Direct integration with major EHR systems for seamless documentation flow. Call notes appear in patient charts automatically.
Available for Epic, Cerner, athenahealth, and others. Ask about your specific system.
Secure Messaging
HIPAA-compliant message delivery to your staff. Real-time alerts for escalations, end-of-shift summaries for routine calls.
Works with existing secure messaging platforms or our provided solution.
API Access
For organizations with custom systems, API access enables custom integration workflows tailored to your operational needs.
RESTful API with comprehensive documentation.
Reporting Dashboard
Web-based dashboard for call volume, response times, escalation rates, and other key metrics. Export data for your own analysis.
Real-time data with historical trending.
See What Triage Costs When You Don't Staff for Idle Time
Use our Build vs Buy calculator to compare internal staffing costs against an outsourced model built for redundancy and scale.